Social Impact Manager

The role

This remote role sits within the sustainability and social impact group and owns the end-to-end running of two community programs, one for nonprofit organizations and one for educational institutions. It bridges hands-on product support with long-range program planning to widen participation among charities, students, and teachers.

What you would do

• Cultivate ties with nonprofits, universities, and enrolled program participants.
• Manage daily workflows for both community programs and look for ways to streamline them.
• Handle internal messaging and applicant questions, and keep vendor relationships with eligibility verifiers current.
• Define metrics to assess results against program aims and the broader social impact targets.
• Help member organizations get set up with the product and point them to the right support channels.
• Work alongside go-to-market colleagues to grow enrollment and lift renewal rates.
• Build internal advocacy materials and co-produce stories, webinars, posts, and spotlights with members.
• Monitor sector trends, benchmark against peers, and document leading practices for community initiatives.

What they asked for

• Prior work overseeing CSR, social good, or community advocacy efforts.
• Hands-on background running donated-goods programs.
• A data-minded method for designing community initiatives.
• Clear writing and speaking that turns technical ideas into accessible messaging.
• Strong planning, creative troubleshooting, and self-direction, with a knack for ranking tasks and hitting dates.
• A track record of launching and driving multi-party efforts across internal teams and outside groups.
• Comfort using the product and resolving technical questions.
• Working knowledge of Salesforce.