Account Manager | Mid-Market

The role

This role sits inside the sales organization and focuses on expanding mid-market customers after they first adopt the platform. The person builds relationships with finance executives and other decision makers, and helps shape how the account management function is designed going forward.

What you would do

• Manage a sizable portfolio of mid-market accounts and report on account health
• Develop relationships with several decision makers inside each customer organization
• Grow usage and revenue within accounts through retention, adoption, and expansion
• Run executive business reviews to surface growth opportunities and align on roadmap
• Lead platform rollouts at priority accounts alongside sales and activation teams
• Pass customer insights to product, support, and marketing to improve experience and roadmap

What they asked for

• At least four years of new business or account management experience in B2B
• Skill at anticipating client needs and spotting expansion chances across account types
• Strong written and verbal communication and interpersonal ability
• Solid organization, project management, and time management
• Working knowledge of basic sales tools and standard performance metrics
• Comfort adapting to the rapid change typical of a startup

Nice to have

• Undergraduate degree from an accredited institution
• Background selling financial services
• Prior work at a fast-growing startup
• Proficiency with Salesforce, Outreach, or similar productivity tools