Content Designer II, Personalization

The role

This role sits on the Personalization team and focuses on how adaptive experiences are explained to users. The designer works across discovery surfaces, using language and hierarchy to help people understand and trust recommendations. The position partners closely with product, design, engineering, research, and data science teams.

What you would do

• Co-create personalized discovery experiences with cross-functional partners
• Apply content and information design methods to build and refine product flows
• Use research, metrics, and user insight to guide content choices
• Build scalable content patterns and standards for personalized features
• Write plain-language explanations of why content appears and how to adjust it
• Test emerging AI tools within the content design workflow and assess their output
• Share learnings to strengthen the wider content design practice

What they asked for

• At least three years of user-focused product content design work
• Experience with complex, data-driven, or personalized products is preferred
• Ability to shape content direction for a feature, not only individual strings
• Strong cross-functional collaboration grounded in user needs and design principles
• Portfolio showing product problems solved through language and content strategy
• Curiosity about AI and skill applying it responsibly to design work
• Bachelor's degree in design or a related field, or equivalent experience