Associate Technical Services Engineer II

The role

This role sits in the technical services group that supports customers running the MongoDB product family, spanning the core server, drivers, and managed cloud offerings. The engineer works closely with major accounts to pinpoint the underlying causes of difficult issues in large, data-heavy environments and recommend workable fixes.

What you would do

• Resolve technical questions for the largest customers covering system design, speed, recovery, and security
• Serve as a trusted internal authority on operating the database effectively at scale
• Relay customer needs and feedback to product management and engineering teams
• Contribute to internal engineering efforts, such as building diagnostic, benchmarking, and performance tools

What they asked for

• Deep hands-on experience in at least one area: systems administration, distributed systems, networking, database architecture, application or data design, or performance benchmarking
• Clear, effective written and spoken communication
• Genuine motivation to assist people and a strong drive to investigate and resolve problems
• Advanced diagnostic and troubleshooting ability, including solving issues in real time under pressure
• Fast learner who can pick up many new technical skills quickly
• Collaborative mindset, comfortable asking teammates for help and knowing when to escalate

Nice to have

• Programming experience across several general-purpose languages such as Java, Python, Ruby, C-family languages, JavaScript with Node.js, Go, PHP, or Perl
• Operations background running large production estates, including servers, operating systems, firewalls and load balancers, and public cloud platforms