Associate Technical Services Engineer II (Cloud)

The role

This role sits within a 24/7 technical support organization and centers on advising customers who run MongoDB across its server, drivers, and cloud services. The engineer works with some of the company's biggest accounts and also builds internal diagnostic and benchmarking tooling. The position is based in the Dublin office on a hybrid schedule.

What you would do

• Work with the largest customers on hard problems spanning architecture, performance, recovery, and security.
• Serve as a go-to authority on running MongoDB effectively at any scale.
• Represent customer priorities by working with product management and engineering teams.
• Build internal support tools for performance analysis, benchmarking, and diagnostics.
• Take part in rotating coverage for off-hours events, scheduled with an equitable sign-up process.

What they asked for

• Two to three years of hands-on experience supporting cloud-based customers.
• Strong diagnostic and troubleshooting skills with a drive to investigate problems.
• Clear written and spoken communication.
• Ability to stay composed under pressure and resolve issues in real time.
• Quick to pick up a wide range of new technical skills.
• Collaborative, and sensible about when to escalate or ask colleagues for help.
• Solid technical depth in at least one area such as systems administration, distributed systems, networking, database design, architecture, or performance tuning.

Nice to have

• Experience supporting enterprise-level customers.
• Programming experience in languages such as Java, Python, Go, JavaScript, or C#.
• Operations background managing large production environments, including hardware, operating systems, networks, and major cloud platforms.