Intercom

Senior Data Scientist - Growth

Senior growth-focused data scientist in Intercom's Fin unit, analyzing signup, trial, checkout, and startup-program funnels to lift conversion for a B2B AI support product.

The role

This role sits within the Research, Analytics and Data Science group at Fin, where data scientists and product researchers turn large and small datasets into customer and business insight. The position is aligned with the growth product teams that own self-serve signup, trials and onboarding, checkout, and the Startup Programs, shaping decisions that affect thousands of companies signing up each week.

What you would do

  • Spot ways to strengthen the in-app trial and raise conversion by combining usage analysis, customer feedback, and competitor review
  • Plan and run experiments that quantify how changes to signup, trial, and checkout affect outcomes
  • Evaluate whether Startup Programs attract suitable prospects and whether their incentives encourage feature uptake
  • Help build internal tooling and infrastructure that makes data scientists more productive

What they asked for

  • At least five years working as a data scientist or analyst
  • Strong written and verbal communication with a clear orientation toward business impact
  • Solid hands-on use of AI assistants such as Cursor or Claude Code in analytical workflows
  • Strong SQL proficiency

Nice to have

  • Prior work on a B2B SaaS product
  • Experience collaborating with qualitative research teams
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