Intercom

Engineering Manager

Lead an existing Berlin engineering team building customer-facing AI products, working closely with product and design to set direction and lift execution standards.

The role

This is a people-leadership position inside Fin's engineering organization in Berlin, taking over an established group of engineers. The manager sets team direction alongside peers in product and design, and turns broader strategy into concrete goals and measurable outcomes.

What you would do

  • Co-define team direction with engineering, product, and design leadership
  • Convert strategy into clear priorities, goals, and trackable results with the team
  • Drive productivity, performance, uptime, and code quality across the team
  • Coach and mentor engineers and fellow managers as a role model
  • Foster a collaborative, inclusive culture centered on focused, high-impact delivery
  • Improve planning, decision-making, and cross-team communication
  • Contribute to company-wide engineering culture and improvement programmes

What they asked for

  • Proven ability to lead engineers toward work that matters to the business
  • History of growing engineers and guiding their career advancement
  • Record of working hand in hand with product and design leaders to ship results
  • Prior success in a technical leadership or people-management capacity
  • Clear communication and the ability to collaborate across functions
  • Curiosity and a drive to keep learning
  • Comfort operating with ambiguity and significant independent ownership
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