Intercom
Cloud Security Engineer
Security engineer protecting the cloud platforms behind Intercom's Fin AI agent, covering detection, incident response, and AI-assisted security tooling on AWS.
Captured October 2026Still open as of Oct 11, 2026 ↗
The role
This role sits within the Cloud Security team, which safeguards the production cloud systems running Fin's customer-facing AI. The engineer works alongside infrastructure and product teams to harden environments, spot threats, and respond to incidents. The position also shapes how security practices and AI-driven defensive tooling evolve as Fin grows.
What you would do
- Architect and deploy secure configurations across AWS infrastructure
- Create preventive and monitoring controls that sharpen threat visibility in the cloud
- Build detection logic aimed at adversary activity to shorten response times
- Lead investigations into cloud security events and coordinate with engineering on fixes
- Join an on-call schedule and help direct containment and recovery during incidents
- Automate security controls to make them more scalable and dependable
- Embed security into infrastructure-as-code pipelines and platform workflows with infrastructure teams
- Write and refine cloud security standards and team guidance
- Take security projects from initial problem framing through to measurable results
- Support secure use of AI coding assistants within engineering workflows
What they asked for
- Demonstrated background in cloud security, security engineering, or detection engineering
- Hands-on experience running and securing production AWS environments
- Solid grasp of current attack methods and defensive best practices
- Track record building detection or monitoring systems
- Practical experience handling security incidents and driving remediation
- Experience deploying security controls in cloud and production settings
- Capable programmer who builds automation and operational tooling
- Familiarity with infrastructure-as-code and cloud-native technologies
- Comfortable adopting AI-assisted development tools to work more efficiently
- Able to explain security topics clearly to engineering colleagues
Nice to have
- Experience building detection engineering, threat hunting, or SOC capabilities at scale
- Exposure to CNAPP or large-scale cloud security monitoring platforms
- Applying AI to detection, response, or security operations
- Knowledge of AWS networking, identity, and cloud security patterns
- Background in both large SaaS platforms and fast-growing companies
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