Intercom

Cloud Security Engineer

Security engineer protecting the cloud platforms behind Intercom's Fin AI agent, covering detection, incident response, and AI-assisted security tooling on AWS.

The role

This role sits within the Cloud Security team, which safeguards the production cloud systems running Fin's customer-facing AI. The engineer works alongside infrastructure and product teams to harden environments, spot threats, and respond to incidents. The position also shapes how security practices and AI-driven defensive tooling evolve as Fin grows.

What you would do

  • Architect and deploy secure configurations across AWS infrastructure
  • Create preventive and monitoring controls that sharpen threat visibility in the cloud
  • Build detection logic aimed at adversary activity to shorten response times
  • Lead investigations into cloud security events and coordinate with engineering on fixes
  • Join an on-call schedule and help direct containment and recovery during incidents
  • Automate security controls to make them more scalable and dependable
  • Embed security into infrastructure-as-code pipelines and platform workflows with infrastructure teams
  • Write and refine cloud security standards and team guidance
  • Take security projects from initial problem framing through to measurable results
  • Support secure use of AI coding assistants within engineering workflows

What they asked for

  • Demonstrated background in cloud security, security engineering, or detection engineering
  • Hands-on experience running and securing production AWS environments
  • Solid grasp of current attack methods and defensive best practices
  • Track record building detection or monitoring systems
  • Practical experience handling security incidents and driving remediation
  • Experience deploying security controls in cloud and production settings
  • Capable programmer who builds automation and operational tooling
  • Familiarity with infrastructure-as-code and cloud-native technologies
  • Comfortable adopting AI-assisted development tools to work more efficiently
  • Able to explain security topics clearly to engineering colleagues

Nice to have

  • Experience building detection engineering, threat hunting, or SOC capabilities at scale
  • Exposure to CNAPP or large-scale cloud security monitoring platforms
  • Applying AI to detection, response, or security operations
  • Knowledge of AWS networking, identity, and cloud security patterns
  • Background in both large SaaS platforms and fast-growing companies
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