Engineering Manager, Site Reliability

The role

This role manages a group of SREs responsible for the tooling and practices that keep Instacart's platform available and performant. The manager works alongside product, security, infrastructure, and other engineering groups to lift reliability across the company. It blends people leadership with enough hands-on technical depth to weigh tradeoffs and guide solutions.

What you would do

• Coach SREs on goals, feedback, and career progression
• Set technical direction and priorities for platform reliability and performance
• Work with cross-functional partners to establish reliability standards and shape system design
• Lead incident response, post-incident learning, and SLO, capacity, and observability work
• Build automation and self-service tools that cut operational toil
• Balance urgent operational demands against longer-term reliability investments
• Share clear updates on risks, tradeoffs, and project status with varied audiences

What they asked for

• Bachelor's degree in a technical field or equivalent hands-on experience
• 7+ years in software, infrastructure, or SRE work
• 2+ years managing or leading engineering teams
• Working knowledge of cloud, distributed systems, networking, and containers
• Experience running incident response and post-incident reviews
• Ability to convey technical risk and tradeoffs to leaders and stakeholders

Nice to have

• Led SRE, platform, or developer productivity teams
• Operated highly available services at large scale
• Hands-on with infrastructure as code, CI/CD, monitoring, and tracing
• Built reliability programs spanning multiple teams