Product Manager

The role

DocSend is widening from virtual data rooms into a platform for managing deals. This PM owns a wide span of customer surfaces, from core onboarding and content handling up to major efforts like AI document analysis and linking several products together. The role works alongside engineering, design, and data partners across the full lifecycle.

What you would do

• Take full ownership of customer-facing areas, from spotting problems through strategy, launch, and follow-up measurement
• Balance urgent customer requests against long-term product stability and quality
• Spot and build out larger opportunities spanning Dropbox and DocSend, including multi-product flows
• Build deep customer understanding from research, usage data, feedback, and direct conversations
• Work with engineering and design to frame problems, weigh options, and hold quality standards
• Set success metrics and adjust the roadmap as customer, market, and technology conditions change
• Apply AI and automation to make customer workflows better

What they asked for

• Five or more years in product management or a closely related field, owning customer-facing products end to end
• Track record of choosing high-impact customer problems and making clear prioritization calls
• Strong customer empathy paired with quantitative evidence for decisions
• Experience navigating ambiguity and technical constraints with engineering and design
• Solid analytical skills for defining metrics and interpreting product data
• Clear written and verbal communication that aligns cross-functional partners
• Curiosity and adaptability, including thoughtful use of AI tools while keeping product judgment

Nice to have

• Background building B2B or SaaS products
• Experience with products handling business-critical documents or content
• Experience shipping multi-product experiences
• Experience building AI-enabled features or using AI in the product development process