Developer Advocate - Service Management

The role

This developer advocacy role sits within an engineering-minded advocacy team focused on service management, covering incident handling, on-call rotations, and operational automation. The person acts as a subject matter expert for both internal advocacy and engineering groups and extends the company's reach into the wider SRE and DevOps community.

What you would do

• Serve as the in-house expert on incident handling, on-call workflows, and automation for advocacy and engineering teams
• Produce varied educational material such as demos, talks, articles, documentation, webinars, and research pieces
• Work alongside product engineers to build demonstrations and coach colleagues on clear presentation
• Engage open source communities to spread core messages and build new integrations
• Feed product improvements back through bug reports, feature suggestions, docs, or code contributions

What they asked for

• Around five years in platform, SRE, DevOps, or software development roles including on-call and production operations
• Solid grasp of incident response, on-call practice, post-incident reviews, and SLOs
• Familiarity with common service management and incident tooling
• Interest in fixing organizational as well as technical problems and sharing that knowledge widely
• Around two years creating technical content such as writing, conference talks, workshops, or video
• Comfort with at least one scripting or programming language and with APIs and cloud infrastructure
• Public samples of writing, demos, or presentations on technical subjects

Nice to have

• Hands-on experience with ITSM platforms such as ServiceNow or Jira Service Management
• Active participation in SRE, DevOps, or incident-response communities