Delivery Solutions Architect - Communications, Media, Entertainment & Games

The role

This hybrid role sits within Field Engineering and works alongside sales and solutions architects to push already-chosen workloads into production at large customers. The person owns the technical plan across several use cases, acts as the first point of contact for go-live issues, and reports usage and account health upward to a technical general manager.

What you would do

• Work with solutions architects to map out demand for priority customers' use cases
• Own the post-sale technical strategy and execution for major use cases in top accounts
• Serve as the accountable technical lead across selling teams, moving workloads through onboarding and go-live
• Coordinate shared services, enablement, support, and escalation to experts for needs beyond your scope
• Build a point of view on accelerating key use cases to production and coordinate professional services proposals
• Liaise with product and engineering teams on new releases, private previews, and upgrades
• Produce status reporting on usage, customer health, risks, and adoption for leadership

What they asked for

• Five or more years leading technical delivery in data and AI programs, able to shape design decisions with customers
• Coding ability in Python, SQL, or Scala
• Background in customer-facing pre-sales, architecture, success, or consulting
• Grasp of distributed data system architecture
• Ability to tie outcomes and business benefit to concrete deliverables
• Program or project management covering accounts, stakeholders, and resourcing
• Proven record handling serious escalations with senior client executives
• Experience running discovery sessions and building roadmaps for complex programs
• History of exceeding quota or measurable targets
• Bachelor's degree or equivalent practical experience; willing to travel up to 30%