Customer Marketing Manager, Americas

The role

This individual contributor role sits within marketing and centers on turning the experiences of the company's largest strategic customers into stories and advocacy assets. The position works closely with account teams and cross-functional marketing groups to deliver programs from planning through launch, with a focus on measurable business outcomes.

What you would do

• Find and shape customer stories that map to company priorities, converting technical work into clear business-outcome narratives
• Partner with customers and account teams to surface case studies, video, speaking slots, and other advocacy opportunities in the Americas
• Manage programs from initial strategy through launch, keeping timelines, budgets, and customer and stakeholder sign-offs on track
• Enhance the participant experience so customers finish programs, respond positively, and engage again
• Expand the impact of customer stories at major events through attendee-facing activations
• Adopt AI-driven tools and workflows to speed up story production, raise quality, and extract customer insights
• Build reusable templates and processes that help customer marketing scale consistently across teams
• Report on program results such as advocacy contribution, content usage, geo optimization, and event engagement

What they asked for

• Four to seven years in customer marketing, advocacy, content marketing, or a closely related role serving enterprise accounts
• Track record of independently running advocacy or customer marketing programs and showing measurable outcomes
• Strong writing, editing, and interviewing abilities, with skill at turning technical material into business narratives
• Experience cultivating trust with large enterprise customers while coordinating accounts, legal, communications, and executives
• Customer-centric mindset with clear communication and a low-friction participation process
• Solid program management and prioritization, handling timelines, resources, approvals, and competing demands
• Hands-on experience building or automating AI-enabled workflows that improve efficiency, quality, or insight
• Ability to influence partners across industry, product, and field marketing and account teams, including pushing back when warranted