Communications Lead, Infrastructure and Engineering

The role

This role sits on the Product Communications team and serves as the main outside-facing communications partner for the groups running Claude in production, covering capacity, reliability, and engineering. The person shapes both planned announcements and day-to-day updates, and coaches technical leaders to speak publicly.

What you would do

• Manage external messaging for Claude's inference and reliability work across launches and routine updates
• Turn high-level engineering achievements into a narrative and also explain the technical detail behind them
• Build messaging structures for complex technical subjects that stay accurate for developers, customers, and reporters
• Direct communications during technical incidents that require several teams to respond together
• Work with product leadership early on decisions affecting users and the brand
• Prepare engineering and product leaders for interviews, podcasts, panels, and informal public moments

What they asked for

• 8 to 12 years of communications experience in infrastructure, engineering, or technical products
• Fluency in the online venues where technical discussions happen, such as developer forums, X, and Hacker News
• Real interest in how customers experience system performance, capacity, and reliability
• Precise writing about complicated technical and sensitive subjects
• Bachelor's degree or equivalent experience in a relevant field

Nice to have

• Working knowledge of both legacy media and newer platforms where technical communities gather
• High agency and humility, with a bias toward action
• Existing relationships with reporters and analysts who cover AI, engineering, or developer tools